Online Gambling Addiction Help: The Key Role of Joueurs Info Service

Joueurs Info Service is the national number for online gambling addiction help. You can reach them at 09 74 75 13 13. This service is free, anonymous, and does not charge extra for your call. Professionals listen to you from 8am to 2am, every day of the week. They direct you to concrete solutions such as self-exclusion, CSAPA, or the SELF program to regain control.

Contacting Joueurs Info Service: Number, Hours, and Anonymity

To get help for online gambling addiction, Joueurs Info Service is the first reflex to have if you lose control. This national device, supervised by Santé publique France, offers free professional listening via 09 74 75 13 13. Whether the problem concerns you directly or indirectly, this platform guarantees anonymous and confidential support. It serves as a gateway to solutions such as self-exclusion or specialized care.

What is the phone number and the cost of the call?

The unique number to reach Joueurs Info Service is 09 74 75 13 13. The call is strictly non-surcharged. It costs the price of a local call from a landline and is included in mobile and internet box plans. This real free access allows everyone to access the service without financial barriers.

Santé publique France funds and supervises the service. The organization ensures the sustainability of this public aid dedicated to addiction prevention. Santé publique France plays a central role here. It ensures that information remains neutral, scientific, and oriented towards public health rather than commercial interests. Each call to 09 74 75 13 13 connects the user to a structured and reliable network, far from expensive private approaches.

Is Joueurs Info Service really anonymous and confidential?

Anonymity is the basis of trust with Joueurs Info Service. During your call, they do not ask for your name or identity. Confidentiality is absolute. Listeners are subject to professional secrecy. You can freely discuss difficulties related to gambling addiction without fear of judgment or social repercussions.

This discretion is vital because gambling addiction is often accompanied by shame or denial. By ensuring that the exchange remains private, the service encourages players to verbalize their loss of control. It is the first indispensable step towards healing. Whether the problem concerns sports betting, games of chance, or emerging practices, listening remains benevolent and focused on resolving the personal crisis.

What are the opening hours and live chat?

Joueurs Info Service is available from 8am to 2am, 7 days a week. This extended schedule adapts to players' moments of vulnerability. This near-permanent availability allows for quick reaction during a compulsive urge to play, often more intense in the evening or on weekends.

A live chat is also accessible on their website. This written option suits people who prefer text exchange or who are in an environment where speaking out loud is difficult. Via this chat, you can ask your questions and get tailored guidance. This enhances the accessibility of Joueurs Info Service online gambling addiction help for all user profiles.

Understanding Gambling Addiction and Protection Mechanisms

Joueurs Info Service online gambling addiction help constitutes the first line of defense against financial and psychological distress linked to betting. This device, regulated by the National Gaming Authority (ANJ), is not limited to listening. It directs to concrete tools such as self-exclusion or voluntary ban on games. By setting strict deposit limits and centralizing data on at-risk players, these mechanisms offer tangible protection before the situation becomes irreversible.

What is the role of the ANJ and the 2010 Law?

The National Gaming Authority (ANJ), formerly the Online Gaming Regulatory Authority, acts as the legal guardian of the French market. Its mandate is based on Law No. 2010-476 of May 12, 2010. This founding text opened the market to competition while imposing a strict player protection framework. This legislation requires licensed operators to implement rigorous prevention measures.

Deposit limits are fundamental among these devices. Each player must define a weekly or monthly stake ceiling upon registration. It is a technical barrier that prevents impulsive spending. The ANJ also manages the centralized file of banned individuals. It ensures that the voluntary ban on games is respected by all legal sites. This authority works in synergy with structures such as Joueurs Info Service to ensure that technical regulation is accompanied by human support. Without this state supervision, moderation tools would remain mere optional features, often ignored during addictive crisis periods.

How does self-exclusion and voluntary ban work?

Two levels of protection are often confused. Self-exclusion is a direct measure with the operator. Via your player account, you can block access to games for a chosen duration, ranging from 24 hours to one year. This decision is irrevocable until the set deadline. It offers a forced pause necessary to break the compulsive cycle.

Voluntary ban on games is a stricter administrative procedure, managed at the national level by the ANJ. It bans access to all licensed sites in France and physical gaming venues. This procedure is strictly personal, unless a legal guardian acts for a protected adult. While self-exclusion targets a specific site, voluntary ban offers a global barrier. It is essential for severe addiction cases where temptation persists on other platforms.

What are the signs of gambling addiction?

Recognizing early symptoms allows activating Joueurs Info Service online gambling addiction help before financial collapse. Clinical signs include a total loss of control over time and money spent. We also observe the use of gambling to "make up" after losses, a phenomenon known as chasing.

The entourage often notices behavioral changes before the player themselves: nervousness, aggressiveness, repeated lies about spending or fraudulent use of family payment methods. The impact quickly spreads to social and professional life, with a disinterest for previously enjoyed activities. Emerging forms of addiction, linked to Web3 Games or e-sports competitions betting, present these same symptoms of craving and loss of control. Increased vigilance is required against these new digital formats.

Therapeutic Solutions and Support Programs

Joueurs Info Service online gambling addiction help is not limited to telephone listening. It directs to a complete ecosystem including CSAPA for free care, the SELF program of SOS Joueurs for remote follow-up, and the Evalujeu.fr tool of the ANJ for self-assessment. These complementary devices allow for tailored care. Whether it is cognitive-behavioral therapy in person or anonymous digital support, solutions exist.

Can you see a psychologist free of charge through these services?

Yes, CSAPA (Care, Support and Prevention Centers for Addictions) are the cornerstone of free public care in France. These structures, often integrated into hospital or non-profit establishments, employ addiction specialists and psychologists specializing in addictive behaviors, including excessive gambling. Major associations such as Addiction France also play a key role in this network. They provide complementary resources and specialized support for players and their families.

Unlike private practice consultations, access to CSAPA requires no upfront payment or supplementary health insurance. The care pathway often relies on cognitive behavioral therapy (CBT). This is a scientifically validated approach for modifying thought patterns related to gambling. To locate the nearest center, users can consult the directory of the Federal Institute for Behavioral Addictions (IFAC) or go through the national Joueurs Info Service, which provides the first level of referral. This free access is essential for players in financial hardship, often worsened by their addiction.

What is the SELF program by SOS Joueurs?

The SELF program (French Online Care) is a major initiative developed by the SOS Joueurs association to democratize access to care. It is an online therapy platform that is free, anonymous, and secure. It is specifically designed for people experiencing difficulties with gambling or video games.

SELF provides structured remote support. It combines practical exercises between sessions with regular follow-up by a qualified therapist. The originality of the service lies in its accessibility from any connected device and the inclusion of a secure forum that fosters peer support. SOS Joueurs, reachable at 09 69 39 55 12, uses this program to complement its telephone helpline and social aid services. This particularly concerns players facing debts or issues related to new formats such as Web3 betting. This hybrid approach meets the needs of those hesitant to walk through the door of a medical office.

How to use Evalujeu.fr to assess your situation?

Evalujeu.fr is the reference tool recommended by the ANJ (National Gaming Authority) to carry out a reliable self-test and receive personalized advice. This website allows players, or their loved ones, to analyze their gaming habits through a precise questionnaire. It thus identifies early warning signs of addiction.

The value of Evalujeu.fr lies in its institutional impartiality. It does not sell any service, but only directs users toward appropriate help solutions based on the detected risk profile. After the assessment, the user receives targeted recommendations. These may range from simple preventive information to suggestions to contact Joueurs Info Service at 09 74 75 13 13 or consult a healthcare professional. This tool serves as an effective first filter for those wishing to understand their situation before undertaking a more intensive therapeutic process.

Helping a loved one and managing financial consequences

To support a loved one, the online gambling addiction helpline Joueurs Info Service offers anonymous listening at 09 74 75 13 13. The service refers users to legal and therapeutic solutions. Avoid judgment while protecting family assets against growing financial risks.

How to help a loved one addicted to online games?

Family and friends should react without making the player feel guilty. Contact Joueurs Info Service or SOS Joueurs to receive specific advice tailored to your situation. These organizations offer psychological support for loved ones, which is essential to break isolation. The goal is to encourage seeking care while preserving your own mental well-being.

What legal protections exist (Safeguardship, Ban)?

In severe cases of over-indebtedness, safeguardship may be considered to protect the player's assets by court order. This legal measure, governed by the Civil Code, limits the player's ability to carry out risky financial transactions. At the same time, the Internal Security Code specifically regulates gambling bans. It allows access to gaming halls and online sites to be prohibited for individuals identified as problematic. While the Ministry of Economy, Finance and Industrial and Digital Sovereignty oversees economic policies, individual protection falls under the guardianship judge. Voluntary gambling exclusion remains a personal step, unless guardianship is established.

New risks: Web3 games, loot boxes and sports betting

Web3 games like Sorare introduce addictive mechanics similar to traditional gambling. They are often outside the strict scope of the ANJ. These platforms, including elements such as "loot boxes", require heightened vigilance as they blur the line between gaming and investment. Sorare and other Web3 platforms present significant risks of financial loss of control. They require adaptation of online gambling addiction support services such as Joueurs Info Service.

About this article - Authorship & responsibility

Author: Sarah Weber - Casino tester & bonus analyst Verified by: Dr. Markus Hoffmann - Senior iGaming compliance analyst Last updated: 2026-07-02.

This article on "online gambling addiction support Joueurs Info Service" was written by Sarah Weber and reviewed by Dr. Markus Hoffmann. Both regularly update the content to reflect regulatory changes, licenses and bonus terms. All references to licenses, authorities or legal frameworks refer to public sources (ANJ (National Gaming Authority), Law of 12 May 2010 on the opening of online gambling).

About the author

8+ years of casino testing, 200+ platforms personally tested in the EU and internationally. Former member of the eCOGRA Player Advocacy Program (2018-2022). Specialization: wagering requirements, withdrawal processes, customer support evaluation.

About the reviewer

12+ years in the iGaming industry, including 5 years in compliance advisory for operators licensed under the French ANJ framework. PhD in economic mathematics. Areas: bonus mathematics, wager analysis, player protection mechanisms.

Responsible gaming

Gaming can become addictive. If you feel you are losing control, contact Joueurs Info Service, SOS Joueurs or use the national self-exclusion register (FIJ - file of banned players). Set deposit and loss limits before playing with real money. Breaks and cooldown tools are levers for sustainable enjoyment.

Legal notice

The information in this article is provided for editorial and comparative purposes only. It does not constitute legal advice. Players remain responsible for complying with local regulations.