Online gambling addiction help: the key role of Joueurs Info Service

Joueurs Info Service is the national number for online gambling addiction help. You can reach them at 09 74 75 13 13. This service is free, anonymous, and does not surcharge your call. Professionals listen to you from 8 am to 2 am, every day of the week. They guide you towards concrete solutions like self-exclusion, CSAPAs, or the SELF program to regain control.

Contacting Joueurs Info Service: number, hours, and anonymity

To get online gambling addiction help, Joueurs Info Service is the first reflex to have if you lose control. This national system, supervised by Santé publique France, offers professional and free support via 09 74 75 13 13. Whether the problem concerns you directly or indirectly, this platform guarantees anonymous and confidential assistance. It serves as a gateway to solutions like self-exclusion or specialized care.

What is the phone number and the cost of the call?

The unique number to reach Joueurs Info Service is 09 74 75 13 13. The call is strictly non-surcharged. It costs the price of a local call from a landline and is included in mobile and internet box plans. This genuine free access allows everyone to access the service without financial barriers.

Santé publique France finances and supervises the service. The organization ensures the sustainability of this public aid dedicated to addiction prevention. Santé publique France plays a central role here. It guarantees that the information remains neutral, scientific, and oriented towards public health rather than commercial interests. Each call to 09 74 75 13 13 connects the user to a structured and reliable network, far from costly private initiatives.

Is Joueurs Info Service truly anonymous and confidential?

Anonymity is the foundation of trust with Joueurs Info Service. During your call, you are not asked for your name or identity. Confidentiality is absolute. The advisors are bound by professional secrecy. You can freely discuss the difficulties related to gambling addiction without fear of judgment or social repercussions.

This discretion is vital because gambling addiction is often accompanied by shame or denial. By ensuring that the exchange remains private, the service encourages players to verbalize their loss of control. This is the first essential step towards recovery. Whether the problem concerns sports betting, games of chance, or emerging practices, the support remains supportive and focused on resolving the personal crisis.

What are the opening hours and the live chat?

Joueurs Info Service is available from 8 am to 2 am, 7 days a week. This extended time range adapts to the players' moments of vulnerability. This almost permanent availability allows for quick reactions during a compulsive urge to play, which is often more intense in the evenings or on weekends.

A live chat is also accessible on their website. This written option is suitable for people who prefer text exchanges or who are in an environment where speaking aloud is difficult. Through this chat, you can ask your questions and get tailored guidance. This reinforces the accessibility of the Joueurs Info Service online gambling addiction help for all user profiles.

Understanding gambling addiction and protection mechanisms

Joueurs Info Service online gambling addiction help constitutes the first line of defense against the financial and psychological distress related to betting. This system, regulated by the Autorité nationale des jeux (ANJ), is not limited to listening. It guides users towards concrete tools such as self-exclusion or voluntary gambling bans. By setting strict deposit limits and centralizing the data of at-risk players, these mechanisms offer tangible protection before the situation becomes irreversible.

What is the role of the ANJ and the 2010 Law?

The Autorité nationale des jeux (ANJ), formerly the Autorité de régulation des jeux en ligne, acts as the legal guardian of the French market. Its mandate is based on Law No. 2010-476 of May 12, 2010. This founding text opened the market to competition while imposing a strict framework for player protection. This legislation obliges licensed operators to implement rigorous prevention measures.

Deposit limits are fundamental among these systems. Each player must define a weekly or monthly betting limit during registration. This is a technical barrier that prevents impulsive spending. The ANJ also manages the centralized file of banned players. It guarantees that the voluntary gambling ban is respected by all legal sites. This authority works in synergy with structures like Joueurs Info Service to ensure that technical regulation is accompanied by human support. Without this state supervision, moderation tools would remain simple optional features, often ignored during addictive crises.

How do self-exclusion and voluntary bans work?

People often confuse two levels of protection. Self-exclusion is a direct measure taken with the operator. Through your player account, you can block your access to games for a chosen duration, ranging from 24 hours to one year. This decision is irrevocable until the set deadline. It offers a necessary forced break to break the compulsive cycle.

Voluntary gambling ban is a stricter administrative process, managed at the national level by the ANJ. It bans access to all licensed sites in France and physical gambling venues. This procedure is strictly personal, unless a legal guardian acts for a protected adult. While self-exclusion targets a specific site, the voluntary ban offers a global barrier. It is essential for severe addiction cases where the temptation remains on other platforms.

What are the signs of gambling addiction?

Recognizing early symptoms allows activating Joueurs Info Service online gambling addiction help before financial collapse. Clinical signs include a total loss of control over time and money spent. We also observe resorting to gambling to "chase losses" after losing, a phenomenon known as chasing.

Those around the player often notice behavioral changes before the player themselves: nervousness, aggressiveness, repeated lies about spending, or fraudulent use of family payment methods. The impact quickly extends to social and professional life, with a loss of interest in previously enjoyed activities. Emerging forms of addiction, linked to Web3 Games or betting on e-sports competitions, present these same symptoms of withdrawal and loss of control. Increased vigilance is required in the face of these new digital formats.

Therapeutic solutions and support programs

Joueurs Info Service online gambling addiction help is not limited to telephone listening. It guides users towards a complete ecosystem including CSAPAs for free care, the SELF program from SOS Joueurs for remote support, and the Evalujeu.fr tool from the ANJ for self-assessment. These complementary systems allow for tailored care. Whether it is in-person cognitive-behavioral therapy or anonymous digital support, solutions exist.

Can you consult a psychologist for free through these services?

Yes, CSAPAs (Centers for Care, Support, and Prevention in Addictology) constitute the cornerstone of free public care in France. These structures, often integrated into hospital or community establishments, employ addictologists and psychologists specializing in addictive behaviors, including excessive gambling. Major associations like Addiction France also play a key role in this network. They offer additional resources and specialized support to players and their families.

Unlike private consultations, access to CSAPAs requires neither advance payments nor supplementary health insurance. The treatment pathway frequently relies on cognitive-behavioral therapy (CBT). It is a scientifically validated approach to modifying thought patterns related to gambling. To locate the nearest center, users can consult the directory of the Institut Fédératif des Addictions Comportementales (IFAC) or go through the national Joueurs Info Service, which provides the first level of guidance. This free access is essential for players in financial precariousness, which is often aggravated by their addiction.

What is the SOS Joueurs SELF program?

The SELF program (Soin En Ligne Français / French Online Care) is a major initiative developed by the SOS Joueurs association to democratize access to care. It is a free, anonymous, and secure online therapy platform. It is designed specifically for people experiencing difficulties with gambling or video games.

SELF enables structured remote support. It combines practical exercises between sessions and regular follow-up by a qualified therapist. The originality of the system lies in its accessibility from any connected device and the inclusion of a secure forum promoting peer support. SOS Joueurs, reachable at 09 69 39 55 12, uses this program to supplement its telephone helpline and social assistance. This particularly concerns players facing debts or problems related to new formats such as Web3 betting. This hybrid approach meets the needs of those who hesitate to walk through the door of a medical clinic.

How to use Evalujeu.fr to assess your situation?

Evalujeu.fr is the reference tool recommended by the ANJ (Autorité Nationale des Jeux) to perform a reliable self-test and obtain personalized advice. This site allows players, or their relatives, to analyze their gambling practices through a precise questionnaire. It thus identifies the warning signs of an addiction.

The value of Evalujeu.fr lies in its institutional impartiality. It does not sell any service, but only guides towards appropriate help solutions according to the detected risk profile. After the assessment, the user receives targeted recommendations. This can range from simple preventive information to the suggestion of contacting Joueurs Info Service at 09 74 75 13 13 or consulting a healthcare professional. This tool serves as an effective first filter for those who want to understand their situation before committing to a heavier therapeutic approach.

Helping a loved one and managing financial consequences

To support a loved one, the Joueurs Info Service online gambling addiction help offers anonymous listening at 09 74 75 13 13. The service guides users toward legal and therapeutic solutions. Avoid judgment while protecting the family assets against increasing financial risks.

How to help a loved one addicted to online gambling?

Family and friends must react without making the player feel guilty. Contact Joueurs Info Service or SOS Joueurs for specific advice tailored to your situation. These organizations offer psychological support for relatives, which is essential to break isolation. The objective is to encourage the care process while preserving your own mental balance.

What legal protections exist (Curatorship, Ban)?

In serious cases of over-indebtedness, Curatorship can be considered to protect the player's assets by judicial decision. This legal measure, framed by the Civil Code, limits the player's ability to carry out dangerous financial acts. At the same time, the Internal Security Code specifically governs gambling bans. It allows banning access to gambling rooms and online sites for individuals identified as problematic. Although the Ministry of Economy, Finance, and Industrial and Digital Sovereignty supervises economic policies, individual protection falls under the guardianship judge. The voluntary gambling ban remains a personal process, unless a guardianship is established.

New risks: Web3 Games, Loot Boxes, and Sports Betting

Web3 Games like Sorare introduce addictive mechanics similar to traditional gambling. They are often outside the strict scope of the ANJ. These platforms, including elements like "loot boxes", require increased vigilance because they blur the line between gaming and investment. Sorare and other Web3 platforms present significant risks of financial loss of control. They require an adaptation of the Joueurs Info Service online gambling addiction help systems.

About this article - Writing & responsibility

Author: Sarah Weber - Casino tester & bonus analyst

Verified by: Dr. Markus Hoffmann - Senior iGaming compliance analyst

Last updated: 2026-07-02.

This article on "online gambling addiction help Joueurs Info Service" was written by Sarah Weber and reviewed by Dr. Markus Hoffmann. Both regularly update the content to reflect regulatory changes, licenses, and bonus terms. All references to licenses, authorities, or legal frameworks refer to public sources (ANJ (Autorité Nationale des Jeux), Law of May 12, 2010 on the opening of online gambling).

About the author

8+ years of casino testing, 200+ platforms personally tested in the EU and internationally. Former member of the eCOGRA Player Advocacy Program (2018-2022). Specialization: wagering requirements, withdrawal processes, customer support evaluation.

About the reviewer

12+ years in the iGaming industry, including 5 years in compliance consulting for operators licensed under the French ANJ framework. PhD in economic mathematics. Fields: bonus mathematics, wagering analysis, player protection systems.

Responsible gambling

Gambling can become addictive. If you feel you are losing control, contact Joueurs Info Service, SOS Joueurs, or use the national self-exclusion register (gambling ban file (FIJ)). Set deposit and loss limits before playing for real money. Breaks and cooldown tools are levers for sustainable enjoyment.

Legal disclaimer

The information in this article is provided for editorial and comparative purposes only. It does not constitute legal advice. Players remain responsible for complying with local regulations.