Online gambling addiction help: the key role of Joueurs Info Service

Joueurs Info Service is the national helpline for online gambling addiction help. You can reach them at 09 74 75 13 13. This service is free, anonymous, and non-surcharged. Professionals are available to listen to you from 8 am to 2 am, every day of the week. They guide you toward concrete solutions such as self-exclusion, CSAPA centers, or the SELF program to regain control.

Contacting Joueurs Info Service: number, hours, and anonymity

To get online gambling addiction help, Joueurs Info Service should be your first instinct if you are losing control. This national service, supervised by Santé publique France, offers free professional support via 09 74 75 13 13. Whether the issue affects you directly or indirectly, this platform guarantees anonymous and confidential support. It serves as a gateway to solutions such as self-exclusion or specialized care.

What is the phone number and cost of the call?

The toll-free number to reach Joueurs Info Service is 09 74 75 13 13. The call is strictly non-surcharged. It costs the price of a local call from a landline and is included in mobile and internet bundles. This true cost-free access allows everyone to access the service without financial barriers.

Santé publique France finances and supervises the service. The agency ensures the sustainability of this public helpline dedicated to addiction prevention. Santé publique France plays a central role here. It guarantees that information remains neutral, scientific, and focused on public health rather than commercial interests. Every call to 09 74 75 13 13 connects the user to a structured and reliable network, far from costly private procedures.

Is Joueurs Info Service truly anonymous and confidential?

Anonymity is the foundation of trust with Joueurs Info Service. When you call, you are not asked for your name or identity. Confidentiality is absolute. The advisors are bound by professional secrecy. You can freely discuss the difficulties related to gambling addiction without fear of judgment or social repercussions.

This discretion is vital because gambling addiction is often accompanied by shame or denial. By ensuring that the exchange remains private, the service encourages players to voice their loss of control. It is the essential first step toward recovery. Whether the issue concerns sports betting, games of chance, or emerging practices, the support remains compassionate and focused on resolving the personal crisis.

What are the opening hours and live chat features?

Joueurs Info Service is available from 8 am to 2 am, 7 days a week. These extended operating hours adapt to the moments of vulnerability of gamblers. This near-constant availability allows for quick response during a compulsive urge to gamble, which is often more intense in the evenings or on weekends.

A live chat is also accessible on their website. This text-based option suits people who prefer text communications or are in an environment where speaking out loud is difficult. Via this chat, you can ask questions and receive tailored guidance. This enhances the accessibility of the online gambling addiction help from Joueurs Info Service for all user profiles.

Understanding gambling addiction and protection mechanisms

Online gambling addiction help from Joueurs Info Service serves as the primary shield against the financial and psychological distress linked to betting. Regulated by the National Gaming Authority (ANJ), this service goes beyond listening. It guides users toward concrete tools such as self-exclusion or voluntary gambling self-exclusion. By setting strict deposit limits and centralizing data on at-risk players, these mechanisms offer tangible protection before the situation becomes irreversible.

What is the role of the ANJ and the 2010 Law?

The National Gaming Authority (ANJ), formerly the Online Gaming Regulatory Authority, acts as the legal guardian of the French market. Its mandate is based on Law No. 2010-476 of May 12, 2010. This foundational legislation opened the market to competition while establishing a strict player protection framework. This legislation requires licensed operators to implement rigorous prevention measures.

Deposit limits are fundamental among these safeguards. Every player must set a weekly or monthly wagering limit upon registration. This technical barrier prevents impulsive spending. The ANJ also manages the centralized self-exclusion registry. It ensures that voluntary gambling exclusion is respected by all legal sites. This authority works in synergy with structures like Joueurs Info Service to ensure that technical regulation is paired with human support. Without state oversight, moderation tools would remain mere optional features, often ignored during an addictive crisis.

How do self-exclusion and voluntary gambling ban work?

Two levels of protection are often confused. Self-exclusion is a direct measure taken with the operator. Through your player account, you can block your access to games for a period of your choice, ranging from 24 hours to one year. This decision is irrevocable until the set deadline. It provides a necessary forced break to break the compulsive cycle.

Voluntary gambling exclusion is a stricter administrative process, managed at the national level by the ANJ. It bans access to all licensed sites in France and to physical gambling venues. This procedure is strictly personal, unless a legal guardian acts on behalf of a protected adult. While self-exclusion targets a specific site, voluntary exclusion provides a global barrier. It is essential for severe addiction cases where temptation persists on other platforms.

What are the signs of a gambling addiction?

Recognizing early symptoms allows individuals to activate online gambling addiction help via Joueurs Info Service before financial collapse. Clinical signs include a complete loss of control over the time and money spent. Another observed sign is gambling to "chase losses," a phenomenon known as chasing.

Family and friends often notice behavioral changes before the player does: nervousness, aggressiveness, repeated lies about spending, or fraudulent use of family payment methods. The impact quickly extends to social and professional life, accompanied by a loss of interest in previously enjoyed activities. Emerging forms of addiction linked to Web3 games or e-sports betting exhibit these same symptoms of withdrawal and loss of control. Heightened vigilance is required when dealing with these new digital formats.

Therapeutic solutions and support programs

Online gambling addiction help from Joueurs Info Service goes beyond telephone support. It directs users to a complete ecosystem including CSAPA centers for free care, the SELF program by SOS Joueurs for remote monitoring, and the Evalujeu.fr tool from the ANJ for self-assessment. These complementary services allow for tailored care. Whether through in-person cognitive behavioral therapy or anonymous digital support, solutions exist.

Can you consult a psychologist for free through these programs?

Yes, CSAPA (Care, Support and Prevention Centers in Addictology) constitute the cornerstone of free public care in France. These structures, often integrated into hospital or community establishments, employ addictologists and psychologists specializing in addictive behaviors, including excessive gambling. Major associations like Addiction France also play a key role in this network. They offer complementary resources and specialized support to players and their families.

Unlike private consultations, accessing CSAPA centers requires no upfront fees or supplementary health insurance. The treatment pathway frequently relies on cognitive behavioral therapy (CBT). It is a scientifically validated approach to altering thought patterns associated with gambling. To locate the nearest center, users can consult the directory of the Institut Fédératif des Addictions Comportementales (IFAC) or contact the national helpline Joueurs Info Service, which provides initial orientation. This free service is essential for players experiencing financial hardship, often aggravated by their addiction.

What is the SOS Joueurs SELF program?

The SELF program (French Online Care / Soin En Ligne Français) is a major initiative developed by the SOS Joueurs association to democratize access to care. It is a free, anonymous, and secure online therapy platform. It is designed specifically for individuals experiencing difficulties with gambling or video games.

SELF allows for structured remote support. It combines practical exercises between sessions with regular follow-up from a qualified therapist. The originality of the system lies in its accessibility from any connected device and the inclusion of a secure forum promoting peer support. SOS Joueurs, reachable at 09 69 39 55 12, uses this program to complement its telephone helpline and social assistance services. This particularly targets players dealing with debt or problems linked to new formats like Web3 betting. This hybrid approach meets the needs of those who hesitate to step into a doctor's office.

How to use Evalujeu.fr to evaluate your situation?

Evalujeu.fr is the reference tool recommended by the ANJ (National Gaming Authority) to complete a reliable self-test and receive personalized advice. This site allows players, or their loved ones, to analyze their gambling habits through a precise questionnaire, identifying early warning signs of addiction.

The value of Evalujeu.fr lies in its institutional impartiality. It does not sell any services, but solely directs users toward appropriate support solutions based on the detected risk profile. Following the assessment, the user receives targeted recommendations. These can range from simple preventive information to suggestions to contact Joueurs Info Service at 09 74 75 13 13 or consult a healthcare professional. This tool serves as an effective first filter for those who wish to understand their situation before committing to a more extensive therapeutic path.

Helping a loved one and managing financial consequences

To support a loved one, Joueurs Info Service offers anonymous listening via 09 74 75 13 13. The service directs callers toward legal and therapeutic solutions. Avoid judgment while protecting family assets against growing financial risks.

How to help a loved one addicted to online gambling?

Friends and family must react without making the player feel guilty. Contact Joueurs Info Service or SOS Joueurs for specific advice tailored to your situation. These organizations offer psychological support for loved ones, which is essential for breaking isolation. The goal is to encourage the care process while safeguarding your own mental balance.

What legal protections exist (Curatorship, Ban)?

In severe cases of over-indebtedness, curatorship can be considered to protect the player's assets through a judicial decision. This legal measure, framed by the Civil Code, limits the player's ability to carry out dangerous financial transactions. Concurrently, the Internal Security Code specifically governs gambling bans. It allows access to gambling venues and online sites to be prohibited for individuals identified as problem gamblers. Although the Ministry of Economy, Finance and Industrial and Digital Sovereignty supervises economic policies, individual protection falls under the guardianship judge. Voluntary gambling exclusion remains a personal process, unless a guardianship is established.

New risks: Web3 Games, Loot Boxes, and Sports Betting

Web3 games like Sorare introduce addictive mechanics similar to traditional gambling. They often fall outside the strict scope of the ANJ. These platforms, including features like "loot boxes", require heightened vigilance because they blur the line between gaming and investing. Sorare and other Web3 platforms present significant risks of financial loss of control. They require adaptation of online gambling addiction help services like Joueurs Info Service.

About this article - Editorial & responsibility

Author: Sarah Weber - Casino tester & bonus analyst

Reviewed by: Dr. Markus Hoffmann - Senior iGaming Compliance Analyst

Last updated: 2026-07-02.

This article on "online gambling addiction help Joueurs Info Service" was written by Sarah Weber and reviewed by Dr. Markus Hoffmann. Both regularly update the content to reflect regulatory developments, licensing, and bonus conditions. All references to licenses, authorities, or legal frameworks refer to public sources (ANJ (National Gaming Authority), Law of May 12, 2010 on opening online gambling to competition).

About the author

8+ years testing casinos, 200+ platforms personally tested in the EU and internationally. Former member of the eCOGRA Player Advocacy Program (2018-2022). Specialization: wagering requirements, withdrawal processes, customer support evaluation.

About the reviewer

12+ years in the iGaming industry, including 5 years in compliance consulting for operators licensed under the French ANJ framework. PhD in Economic Mathematics. Expertise: bonus mathematics, wagering analysis, player protection systems.

Responsible gambling

Gambling can be addictive. If you feel you are losing control, contact Joueurs Info Service, SOS Joueurs, or use the national self-exclusion registry (FIJ - gambling ban file). Set deposit and loss limits before playing for real money. Breaks and cooldown tools are key to sustainable enjoyment.

Legal disclaimer

The information in this article is provided for editorial and comparative purposes only. It does not constitute legal advice. Players remain responsible for complying with local regulations.